Free next day tracked delivery on watches over £100.
A flat rate of £20 is charged on orders under £100.
6 Month Mechanical Guarantee
From the moment you receive your watch, you are protected by a 6 month mechanical guarantee.
14 Days Return Policy
If you are not happy for any reason, return the watch for a full refund within 14 days of delivery.
Dedicated & Knowledgeable Team
As dedicated watch enthusiasts, we are here to answer questions and help you get a fantastic classic watch.
Terms & Conditions
6 Month Mechanical Guarantee
Duration This guarantee is valid for six (6) months from the date of delivery.
What’s Covered
Mechanical timekeeping accuracy as stated in the original product listing.
If your watch gains or loses time outside the specified tolerance range, we will repair or adjust it at no cost.
We also cover non-mechanical issues affecting the functionality or integrity of external components, including the bracelet, clasp, bezel, crown, stem, hands, and dial, provided there is no evidence of accidental damage or misuse.
Conditions To be eligible for this guarantee:
The watch must be worn under expected conditions (e.g., daily wear, normal environments).
The case back must not have been removed or tampered with since the date of purchase.
No third-party repairs or servicing must have taken place during the guarantee period.
Exclusions This guarantee does not cover damage resulting from:
Exposure to water, sand, extreme temperatures, or other harsh conditions.
Impact, misuse, or neglect.
Cosmetic wear and tear (e.g., minor scratches, fading, or patina consistent with vintage condition).
Routine maintenance or servicing.
Modifications or alterations made after purchase.
How to Make a Claim Please contact Pavilion Classics directly via our website or email. Watches must be returned for inspection before service is approved.
Legal Rights This guarantee is offered in addition to your statutory rights under UK consumer law. We reserve the right to decline service where misuse or tampering is evident.
Delivery Policy
Shipping Policy
We strive to deliver all orders promptly and securely within the United Kingdom.
Delivery Timeframe
All UK orders are delivered within 2 to 5 working days from the date of order confimation.
Shipping Rates
Free UK delivery on all orders over £100
For orders under £100, a flat shipping fee of £20 will apply
Each item is carefully packaged, insured, and sent via Royal Mail Next Day Special Delivery. Guaranteed before 1pm.
Returns Policy
We want you to feel confident in your purchase. If you are not completely satisfied, you may return your watch within 14 days of delivery, subject to the conditions below:
Eligibility for Returns
The watch must be returned in the exact condition in which it was sold, with no signs of wear, alteration, or tampering.
All original accessories must be included, such as the box, papers, tags, and any other items provided at the time of sale.
The case back must not have been removed, and the watch must not have been worn beyond initial inspection.
Return Process
To initiate a return, contact Pavilion Classics within 14 days of delivery.
Once your return is approved, we will provide instructions and cover the cost of return shipping using an insured, trackable service.
Returns are only accepted once approved by us in writing.
Refunds
Upon receiving and inspecting the returned item, we will process a refund to your original payment method.
We reserve the right to deduct any costs for missing items or damage.
Exceptions
Items returned in a condition different from how they were sold may not be eligible for a refund.
We do not accept returns on watches that have been worn, resized, or altered after delivery.
